Answers first, explanation after.
The things people actually ask before they buy, and the things that matter once they have.
What happens after I check out?
A receipt by email, then a clinician. Your receipt is emailed the moment the payment goes through. Keep it: it is the record of the order, and this website does not hold an order history. Anything marked for clinician review is read by a licensed clinician before it ships; everything else goes straight to the vendor to be shipped.
Who can buy from this store?
Anyone we can legally ship to. Products go wherever we are allowed to send them, and the prescription lines are dispensed by licensed telehealth partners after an online visit. The one exception is the medical foods: those are taken under a clinician’s supervision, and that clinician is licensed in Colorado, so you have to be in the state for the consult. The cart asks only when your basket contains one.
Where does it ship from, and how fast?
Direct from the vendor. The practice holds no stock, so each order goes to the company that makes it and ships from them — two days for the medical foods, and the prescription lines ship from the partner's pharmacy once a licensed clinician has reviewed your online visit. Every card says which applies.
Is the price on the card the price I pay?
Yes. One number per product and nothing added at checkout. The prescription lines are priced by the partner that dispenses them and their checkout is the authority on it; where we quote a monthly rate we say which plan length earns it. Anything a clinician has to sign off also comes with a written estimate under the No Surprises Act.
What if it turns out not to be right for me?
You get your money back. If a clinician reviews your intake and decides a product is not appropriate for you, it is refunded in full and we say plainly why. We would rather lose the sale than sell you the wrong thing.
Does anything here bill me again?
Nothing bought on this site does. Checkout charges once, for what is in your basket, and this store starts nothing that recurs. The prescription lines are the exception and they are not sold here: the telehealth partner runs the visit, takes the payment and ships, so any ongoing plan is started, changed and stopped with them, on their checkout.
What happens to my information?
Nothing clinical touches this store. Your cart is held on our server against a random identifier; the cookie in your browser says nothing about you. Intake answers, clinical notes, and messages with your clinician are not held on this website at all. Privacy & HIPAA.
Still not sure which one?
Choosing the wrong product costs you nothing. Tell us what is going on and we will point you at the right one, or tell you plainly that we are not the right fit.