Answers first, explanation after.
The things people actually ask before they buy, and the things that matter once they have.
What happens after I check out?
A receipt by email, and the order in your account. Your receipt is emailed the moment the payment goes through, and your orders are listed under Orders in your account. Medical foods and other items that need no prescription go straight to the vendor to be shipped.
Who can buy from this store?
Anyone in the United States. Orders ship within the United States. A prescription product starts with an online visit with an independent licensed clinical provider, and is prescribed only where that provider is licensed, and only if they decide it is appropriate for you. Medical foods need no visit and ship when you order.
Where does it ship from, and how fast?
Direct from the vendor. The practice holds no stock, so each order goes to the company that makes it and ships from them. A prescription product ships from a licensed pharmacy once the independent provider has prescribed it.
Is the price on the card the price I pay?
Yes, for the product. Each product shows its price before you buy, and checkout shows the total, with any shipping, before you pay.
What if it turns out not to be right for me?
Ask us. A prescription is written only if the independent provider decides it is appropriate for you. If anything about an order is not right, write to us through the enquiry page and we will say plainly what happens next.
Does anything here bill me again?
Only a subscription. Some items are offered as a subscription, and you can cancel one any time from the Subscriptions page in your account. Everything else is charged once.
What happens to my information?
Nothing clinical touches this store. Your cart is held on our server against a random identifier; the cookie in your browser says nothing about you. Intake answers, clinical notes, and messages with your clinician are not held on this website at all. Privacy & HIPAA.
Still not sure which one?
Choosing the wrong product costs you nothing. Tell us what is going on and we will point you at the right one, or tell you plainly that we are not the right fit.